FAQ
FAQ
Q: How to choose color?
A: Go with the color option from drop-down menu. If you want other colors which are not listed to the drop-down menu, please choose other colors or "Custom Color", then leave a message about the color No.# as well as color name.
Q: How to choose size?
A: Follow the Size Chart in the listing, you can choose your size to make order. If you are between sizes, go with a larger size to accommodate possible alteration for a perfect fit (note: never go with a size smaller than your bust/waist), or choose our "Custom Size" option.
Q: Do You Accept Custom Made?
A: Yes, we accept custom made, you can choose color, length, closure....etc. If you find any other styles you want, then show me photos with your ideas, we can make your dream dress come true based on the dress photos. pls feel free to email me to talk about details.
Q: I'm a plus-sized girl, can you do a plus size for me?
A: Sure, we can make dresses sized from US Sz2-30, including plus sizes(Sz18 & up), and there may be possible extra cost for big plus type. Better to confirm with us when your size is over our Sz22.
Q: How Long I Can Get My Dresses After I Make Orders?
A: You know, all our dresses start making after we get your orders. In normal seasons,the processing time is about 3-4 weeks, then we will ship you via DHL/UPS/Fedex/USPS, the shipping time is usually about 3-7 days.
Rush Order Service is also available, which can help you toreceive the dress within a short time (Please contact us before you apply this service).
Note: Please kindly allow more weeks for peak season. Also,when there are several girls involved for the same party, in most conditions we recommend our customers to place their orders 3-5 months ahead of the wedding, then the progress can avoid any rush before the wedding.
Q: What Can I Do If I Want to Make Orders with More Then One?
A: You can contact us, then will make other links special for you.
Q: What's your cancellation policy?
A: We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created
with this in mind. However, it is important to note that every dresses and some accessories are made to order under separate tailoring & sewing, and its materials cannot be reused once the creation process has begun. The goods news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policies below.
- Orders cancelled within 24 hours of ordering will be eligible for a full refund (not including Rush Order).
- Orders cancelled 24 to 72 hours ordering will be eligible for a partial refund consisting of the full shipping cost and 50% refund of the product purchase fee.
- Orders cancelled after 72 hours of ordering but before shipment will eligible for refund of shipping fee only.
- Once your order has been shipped, it can no longer be cancelled.
- Regarding Rush Orders, we only accept the cancellation request within 12 hours of the initial purchase, since our tailoring team usually arrange the order for tailoring immediately after your order is confirmed.
Q: What's your Information about Shipping?
A:1.Dress processing time for regular orders: 3~5 weeks in normal season (quality items deserve the wait), and please allow more weeks in peak seasons.
2.Rush Order Service: 15-21 days to receive your dress, with some extra cost. For rush order service, pls contact us before you placing the order.
3.Shipping Methods: via DHL/UPS/Fedex/USPS(trackable online) to worldwide.
For International shipments, as we do do not have any control over Customs fees and Duties, and the buyer is responsible for all customs and duty charges. However, we will help to write with a low value on the express bill for Custom clearance, this may reduce the taxes amount or only very little duty will be charged (not guarantee no duty since they are charged by the Customs). So if you like, we can do this for you.
Please take note that custom tax will be collected by express/courier when it arrived, which it's not shipping cost, all shipping cost has been paid by us already.You can confirm with them about this once having the receipt.